In an announcement just a few hours ago, ticketing agency Ticketfly stated that all operations have been temporarily shut down due to a large-scale information hack. While they are calling the event a “cyber incident,” all website and app functionality is at a halt. The official statement from their website reads as follows:
“Following a series of recent issues with Ticketfly properties, we’ve determined that Ticketfly has been the target of a cyber incident. Out of an abundance of caution, we have taken all Ticketfly systems temporarily offline as we continue to look into the issue. We are working to bring our systems back online as soon as possible. Please check back later.
For information on specific events please check the social media accounts of the presenting venues/promoters to learn more about availability/status of upcoming shows. In many cases, shows are still happening and tickets may be available at the door.”
On the heels of a $200 million merger with industry leader Eventbrite, this is hardly good news. While Eventbrite has made public that their site functionality has not been harmed, Ticketfly support continues to scramble. Issues and concerned tweets began arising late Wednesday night, followed by this ominous front page image:
Check the homepage. pic.twitter.com/KPDu6PsjIJ
— Michael Stenberg (@MichaelStenberg) May 31, 2018
While there is no concrete information on the exact scale of the hack, it appears critical and private information is at risk. The hacker, calling themselves IsHaKdZ, claims to have access to Ticketfly’s “backstage” database. This database stores client information for the thousands of venues, promoters and festivals that use Ticketfly. This may also be where credit card information is stored, but that is still speculative. For the time being, it appears that previously purchased tickets and shows are unaffected.
For the latest updates, follow Ticketfly’s Twitter feed here. You can also contact Eventbrite or Ticketfly support if you have any concerns.